Resident Services Office


Resident Services Office


  Nothing’s Too Small  

From assistance to giving directions to your next class, the Resident Services Office is a resource center, helping you each step of the way.


A-I Resident Services Office
100 Aberdeen Drive
Riverside, CA 92507
Phone: (951) 827-5460

Hours
Monday – Friday,
8:00 a.m. – 11:00 p.m.
Saturday – Sunday,
12:00 p.m. – 5:00 p.m.
6:00 p.m. – 11:00 p.m.

Lothian Resident Services Office
500 W. Big Springs Road
Riverside, CA 92507
Phone: (951) 827-5972

Hours
Monday – Friday,
8:00 a.m. – 11:00 p.m.
Saturday – Sunday,
12:00 p.m. – 5:00 p.m.
6:00 p.m. – 11:00 p.m.

Pentland Hills Resident Services Office
One Pentland Way
Riverside, CA 92507
Phone: (951) 827-6500

Hours
Monday – Friday,
8:00 a.m. – 11:00 p.m.
Saturday – Sunday,
12:00 p.m. – 5:00 p.m.
6:00 p.m. – 11:00 p.m.

Glen Mor Resident Services Office
400 W. Big Springs Road
Riverside, CA 92507
Phone: (951) 827-7540

Hours
Monday – Friday,
8:00 a.m. – 9:00 p.m.
Saturday,
12:00 p.m. – 4:00 p.m.
Sunday,
12:00 p.m. – 11:00 p.m. 

 

UCR Campus Apartments Resident Services Office
Bannockburn Village D-102
3615 Canyon Crest Drive
Riverside, CA 92507
Phone: (951) 827-5723

Hours
Monday – Friday,
8:00 a.m. – 7:00 p.m.
Saturday,
12:00 p.m. - 4:00 p.m.
Sunday
Closed

Stonehaven Resident Services Office
3201 Canyon Crest Drive
Riverside, CA 92507
Phone: (951) 782-7979

Hours
Monday – Friday,
8:00 a.m. – 5:00 p.m.


How We Help

The Resident Services Office (RSO) provides information about your community and the facilities available to you, maps of the general campus, directions regarding the location of buildings and services, and information about the surroundings of the university.

Services Include:

Common Services

Move-In/Out

The RSO is here to help from your first to last day. During move-in, pick up move-in forms, keys, parking permit (when applicable) and information about your new community. Learn more about moving.


Locked Out?

You may check out a spare key at the RSO. Spare keys must be returned within 15 minutes. After the RSO is closed, contact the RA On-Duty. You are allowed three lockouts per academic quarter without a fine.


Parking Gate

If you forget your R’Card and need to park your car, the RSO can be reached via the parking gate callbox. The RSO will verify your parking permit information and open the gate.


Lost Keys

Fill out an online service request form for a new key. Access Control will make every effort to make the new key on the same day. Please note, there is a charge per lost key.


Lost R'Card

If you lose your R'Card, you should freeze your account immediately. Log in or visit Card Services. Card Services also issues replacements. If it is turned in to the RSO, it will be placed in your mailbox or you will be contacted.


Lost and Found

If you find a lost item in your community, stop by the RSO and drop it off. The RSO logs and stores collected items for 30 days. After 30 days, the items are turned over to UCR Police.


Dining Dollars

The RSO offers up to a 10% bonus when you add Dining Dollars to your R'Card in increments of $50. Dining Dollars may be used for yourself or a guest at any Dining Services venue on campus. Go to your Residence Hall RSO to add Dining Dollars.


Amazon Lockers

Amazon Lockers provide you the convenience to retrieve your Amazon packages quickly and safely. There are lockers located at A-I, Pentland Hills, Lothian, Glen Mor, Falkirk and Bannockburn Village.


Schedule of Charges

Your student account will be charged for these services/replacements.

General Charges

  • Failure to return key at check-out, per key $50.00
  • Improper Checkout $75.00+
  • Late Housing Payment $30.00
  • Room Change Administrative Fee $75.00+
  • UCR Card Replacement $20.00

Key Charges

  • Key Replacement (room, apartment or house key) $30.00
  • Common Key Replacement $30.00
  • Mailbox key replacement, per key $25.00
  • Replacement of Lock - Core Charges $60.00
From assistance to giving directions to your next class, the Resident Services Office at UC Riverside's Housing Department is a resource center, helping you each step of the way. Smiling Girls

After-Hours Assistance

The RA On-Duty can always be reached by cell phone when the Resident Services Office is closed.

Aberdeen-Inverness
Wings A & B: (951) 288-1458
Wings D & E: (951) 288-1459
Lothian
Wings A & B: (951) 288-1456
Wings D, E  & F: (951) 288-1457
Pentland Hills
A-H Buildings: (951) 315-4940
I-P Buildings: (951) 288-0893
Bannockburn Village, Oban, The Plaza
(951) 288-1770
Falkirk, Canyon Crest Family
Student Housing
(951) 237-2078
Glen Mor
(951) 750-2133
Stonehaven
(951) 961-0274
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