Getting Online

1. Connect the Ethernet cable. Turn your device off. Connect your Ethernet cable to your device. If you need a cable, the RSO can provide one for a small fee.
2. Turn on your device and open your web browser. If your browser doesn’t automatically display our registration page, then go to Get Online.
3. Register your device. Follow the instructions on the registration page, enter your UCR NetID and password, and click Continue. If successful.
4. Reboot your computer. If you are connecting a gaming console, follow the additional steps on the pdf on the registration page.

If you are having difficulty connecting via Ethernet, we can assist you, but we will need your MAC address. The MAC address (aka “Physical Address”) is a unique ID for your device consisting of six pairs of numbers and/or letters. An example of a MAC address might be A1:B2:C3:D4:E5:F6. To determine your MAC address, attach your Ethernet cable and follow these steps:

1. Click on System Settings from the Apple menu at the top left of your screen.
2. In the left-hand column, navigate to Network.
3. Click on the device you are using to connect via Ethernet (example: Ethernet Adapter, Docking Station, Thunderbolt Bridge, etc.)
4. Once in the device menu, click on Details.
5. In the left-hand column, navigate to Hardware.
6. Your device's MAC address will be listed at the top of the menu (six two-digit alphanumeric characters).

Once you have your MAC address, contact restech@ucr.edu for Ethernet assistance. Please note: Priority will be given to residents with computer issues over gaming devices and other entertainment gear.

If you are having difficulty connecting via Ethernet, we can assist you, but we will need your MAC address. The MAC address (aka “Physical Address”) is a unique ID for your device consisting of six pairs of numbers and/or letters. An example of a MAC address might be A1:B2:C3:D4:E5:F6. To determine your MAC address, attach your Ethernet cable and follow these steps:

1. Go to the Start menu, type cmd and press Enter to open the Command Prompt terminal.
2. In the black box, type ipconfig /all and press Enter.
3. Scroll down through the information until you see Ethernet adapter Ethernet.
4. In this section, look for Physical Address (six two-digit alphanumeric characters).

Once you have your MAC/Physical Address, contact restech@ucr.edu for Ethernet assistance. Please note: Priority will be given to residents with computer issues over gaming devices and other entertainment gear.

Due to the many different variations of Android, your device's menus may be slightly different. Generally, the following steps still apply.

1. Open your device's Settings app.
2. Tap Network & Internet> Wi-Fi.
3. Turn on Wi-Fi.
4. Select "UCR-SECURE" from the list of available networks.
5. If you cannot connect automatically, enter the following settings:
   1. EAP Method: PEAP
   2. Phase 2 Authentication: MSCHAPV2
   3. CA certificate: Use system certificates
   4. Online Certificate Status: Do not verify
   5. Domain: ucr.edu
   6. Identity: UCR NetID
   7. Anonymous Identity: This field is optional and can be left blank or filled in with your UCR NetID
   8. Password: Your UCR password
   9. Advanced Options: Under the Privacy option, ensure "Use device MAC" is selected.
6. Click Connect.

A knowledge base article for connecting to the UCR-SECURE Wi-Fi be found on the ITS website.

1. Ensure Wi-Fi is enabled on your device. 
   1. Mac OS: Go to System Settings, click on Network, then select Wi-Fi. 
   2. iPhone: Go to Settings and navigate to the Wi-Fi option.
2. Choose "UCR-SECURE." 
   1. You may need to scroll through a long list of networks to find it. 
      
3. Enter your UCR NetID and Password to log in.
    
   1. Note: Your system may prompt you to approve this change. Enter the information you use to log in to your computer and then press Update Settings.
      

A knowledge base article for connecting to the UCR-SECURE Wi-Fi be found on the ITS website.

1. Click the network icon in the lower-right corner of your screen.
   
2. Click the arrow to the right of "No network."
   
3. Select UCR-SECURE.
   1. You may need to scroll through a long list of networks to find it. 
      
4. Enter the following information for the wireless network:
   1. EAP Method: PEAP
   2. EAP Phase 2 authentication: Automatic
   3. Server CA Certificate: Do not check
   4. Identity: UCR NetID
   5. Password: Your UCR password
   6. Anonymous Identity: This field is optional and can be left blank.
      
5. Click Connect

A knowledge base article for connecting to the UCR-SECURE Wi-Fi be found on the ITS website.

Guests without UCR Net IDs can use the UCR-GUEST Wi-Fi network to connect. Guest accounts stay active for 14 days. After 14 days, guests will have to create a new account. Please note: If you have previously set up a UCR-GUEST Wi-Fi account, you can skip directly to Step 6.

1. On your device's Wi-Fi settings, select "UCR-GUEST." 
2. Open a web browser and visit any website to be automatically redirected to the UCR-GUEST sign-in page.
3. Click "Register a new guest account." 
4. Complete the registration form.
   1. After submitting the form, you will receive an email (or text, if you provided your mobile number) containing your log-in credentials. You will need this information to log in.
5. Review and agree to the Terms & Conditions, and click Register.
6. Use your guest credentials to log in to the UCR-GUEST sign-in page.
7. Review and accept the Acceptable Use Policy by clicking "Accept and Sign On."

For troubleshooting assistance, please contact the BearHelp team at (951) 827-4848 (Monday-Friday, 8 AM-5 PM) or submit an ITS ticket.

A knowledge base article for connecting to the UCR-GUEST Wi-Fi be found on the ITS website.

Most common operating systems will auto-detect the correct settings. However, certain devices may require the connection settings to be set manually. Please note: Devices that do not support 802.1x Authentication and Enterprise networks (such as certain smart TVs, Google Home and Amazon Echo) cannot connect to UCR-SECURE Wi-Fi and should be connected through Ethernet instead. North District 2 residents should follow different instructions (UCR / RCCD).

1. Enable Wi-Fi on your device.
2. Choose "UCR-SECURE." You may need to scroll through a long list of networks to find it. 
3. Enter your UCR NetID and password to log in. 
   1. If prompted, accept the new UCR wireless certificate.
   2. If setting up manually, use these connection settings:
      1. Security Type: WPA-2 Enterprise
      2. Encryption Type: AES (if available)
      3. Universal Authentication/InnerEAP Method: PEAP/GTC
      4. Microsoft Centric Authentication/InnerEAP Method: Microsoft PEAP/MSCHAPv2 (Microsoft Only)
      5. Add/Verify Server Certificates:
         1. USERTrust RSA Certification Authority
         2. InCommon RSA Server CA2
         3. ise-admin-som-dc-1.net.ucr.edu
      6. Install Server Certificate:
         1. Visit ise-admin-som-dc-1.net.ucr.edu
         2. In the browser, select the security icon to the left of the URL.
         3. Download the required certificate or certificate chain.
         4. Install the certificate into your system.
      7. Server Connections:
         1. ise-psn-som-dc-1.net.ucr.edu
         2. ise-psn-som-dc-2.net.ucr.edu
         3. ise-psn-tel-dc-1.net.ucr.edu
         4. ise-psn-tel-dc-2.net.ucr.edu

A knowledge base article for connecting to the UCR-SECURE Wi-Fi be found on the ITS website.

North District 2 residents who wish to connect devices that do not support WPA2-Enterprise security (such as gaming consoles, smart TVs and other consumer electronics) cannot connect to the "UCR-SECURE" network and must instead use the "UCR-BYOD" network via Splash Access. You must first register your device by using the steps below.

Before You Begin

1. Ensure you are connected to the Internet. If you do not have an internet connection, use the "UCR-GUEST" Wi-Fi.
2. Find your device’s MAC address (also known as a “Physical Address.”) The format is 12 alphanumeric characters, often separated by colons or hyphens (e.g., A1:B2:C3:D4:E5:F6). Your device's MAC address can typically be found on a physical sticker (usually on the bottom or back of your machine), in your device's companion mobile app or in your device’s About, System Info or Network Settings sections.
   1. MAC address locations for common devices:
      1. Amazon Echo / Alexa: Open the Alexa app > Devices > Echo/Alexa > Settings > About
      2. Amazon Fire TV / Stick: Settings > System > About > Network
      3. Google Home / Chromecast: Open the Google Home app, tap on your device, tap the Settings gear (or 3 dots) and scroll to find the MAC address
      4. Nintendo Switch: System Settings > Internet > "System MAC address"
      5. PlayStation 4 / 5: Settings > System > System Information (or Console Information)
      6. Roku: Settings > System > About

Register Your Device

1. Go to https://ucr.campuswifi.net
2. Select RCCD Students
   1. If this is your first time using the BYOD Portal:
      1. Enter your RCCD email address and the password sent to you (not your RCCD password)
      2. Click Continue 
      3. Update your password
      4. Return to the BYOD Portal home page and click RCCD Students
3. Enter your RCCD email and BYOD Portal password
4. Review and accept the Terms & Conditions
5. Click Continue
6. Complete the registration form with the following information:
   1. Under BYOD Password:
      1. ​​​​​​​Click Generate Password (this will be your UCR-BYOD Wi-Fi password)
   2. Under Manage Device(s):
      1. Enter your device’s MAC address
      2. Assign a name to your device (e.g., Brandon’s Xbox)
      3. Click Add
7. Repeat step 6 for any additional devices you wish to connect

Connect Your Device

1. Restart your device
2. Connect to the "UCR-BYOD" network option
3. Enter your unique BYOD Password

For troubleshooting support or assistance with connecting your devices, please have your MAC address ready and contact Residential Technology at (951) 827-6546 (Mon-Fri, 8 AM to 5 PM) or restech@ucr.edu.

North District 2 residents who wish to connect devices that do not support WPA2-Enterprise security (such as gaming consoles, smart TVs and other consumer electronics) cannot connect to the "UCR-SECURE" network and must instead use the "UCR-BYOD" network via Splash Access. You must first register your device by using the steps below.

Before You Begin

1. Reset your UCR password before registering a device.
2. Ensure you are connected to the Internet. If you do not have an internet connection, use the "UCR-SECURE" Wi-Fi.
3. Find your device’s MAC address (also known as a “Physical Address.”) The format is 12 alphanumeric characters, often separated by colons or hyphens (e.g., A1:B2:C3:D4:E5:F6). Your device's MAC address can typically be found on a physical sticker (usually on the bottom or back of your machine), in your device's companion mobile app or in your device’s About, System Info or Network Settings sections.
   1. MAC address locations for common devices:
      1. Amazon Echo / Alexa: Open the Alexa app > Devices > Echo/Alexa > Settings > About
      2. Amazon Fire TV / Stick: Settings > System > About > Network
      3. Google Home / Chromecast: Open the Google Home app, tap on your device, tap the Settings gear (or 3 dots) and scroll to find the MAC address
      4. Nintendo Switch: System Settings > Internet > "System MAC address"
      5. PlayStation 4 / 5: Settings > System > System Information (or Console Information)
      6. Roku: Settings > System > About

Register Your Device

1. Go to https://ucr.campuswifi.net
2. Review and accept the Terms & Conditions
3. Click Continue
4. Log in with your UCR NetID and password
5. Complete the registration form with the following information:
   1. Under BYOD Password:
      1. Click Generate Password (this will be your UCR-BYOD Wi-Fi password)
   2. Under Manage Device(s):
      1. Enter your device’s MAC address
      2. Assign a name to your device (e.g., Brandon’s Xbox)
      3. Click Add
6. Repeat step 5 for any additional devices you wish to connect

Connect Your Device

1. Restart your device
2. Connect to the "UCR-BYOD" network option
3. Enter your unique BYOD Password

For troubleshooting support or assistance with connecting your devices, please have your MAC address ready and contact Residential Technology at (951) 827-6546 (Mon-Fri, 8 AM to 5 PM) or restech@ucr.edu.

1. Left-click the Wi-Fi icon in the bottom-right corner of your screen, near the time and date, to open the wireless connections menu.
2. Select "UCR-SECURE" from the list of available networks. Then, select Connect.
   1. Select "Connect automatically" if you would like this device to automatically connect to UCR-SECURE when in range.
      
3. Sign in using your UCR NetID and password.
   

A knowledge base article for connecting to the UCR-SECURE Wi-Fi be found on the ITS website.