Resident Services Office

Nothing’s Too Small

From assistance to giving directions to your next class, the Resident Services Office is a resource center, helping you each step of the way.

Aberdeen-Inverness (A-I)

A-I Resident Services Office
100 Aberdeen Drive
Riverside, CA 92507
Phone: (951) 827-5460

Hours:
Monday–Friday: 8:00am - 7:00pm
Saturday: 12:00pm - 4:00pm
Sunday: Closed

RSO Location:
Main entrance lobby, facing Aberdeen Drive
Dundee

Dundee Resident Services Office
680 W. Linden Street
Riverside, CA 92507
Phone: (951) 827-8600

Hours:
Monday–Friday: 8:00am - 7:00pm
Saturday: 12:00pm - 4:00pm
Sunday: Closed

RSO Location:
Lobby of A Building, across the way from the Glasgow Residential Restaurant
Lothian

Lothian Resident Services Office
500 W. Big Springs Road
Riverside, CA 92507
Phone: (951) 827-5972

Hours:
Monday–Friday: 8:00am - 7:00pm
Saturday: 12:00pm - 4:00pm
Sunday: Closed

RSO Location:
Main entrance lobby, facing parking lot 14
Pentland Hills

Pentland Hills Resident Services Office
One Pentland Way
Riverside, CA 92507
Phone: (951) 827-6500

Hours:
Monday–Friday: 8:00am - 7:00pm
Saturday: 12:00pm - 4:00pm
Sunday: Closed

RSO Location:
Q Building, at the south end of Pentland Way
Glen Mor

Glen Mor Resident Services Office
400 W. Big Springs Road
Riverside, CA 92507
Phone: (951) 827-7540

Hours:
Monday–Friday: 8:00am - 7:00pm
Saturday: 12:00pm - 4:00pm
Sunday: Closed

RSO Location:
First floor of J Building, facing the Entry Plaza (adjacent to the Big Springs Parking Structure)
Bannockburn, Fallkirk, The Plaza & Oban Family Housing

UCR Campus Apartments Resident Services Office
Bannockburn Village D-102
3615 Canyon Crest Drive
Riverside, CA 92507
Phone: (951) 827-5723

Hours:
Monday–Friday: 8:00am - 7:00pm
Saturday: 12:00pm - 4:00pm
Sunday: Closed

RSO Location:
Bannockburn Village, D-102, across the parking lot from the Housing Administration building
North District

North District Office
Visit the North District website for contact information
Stonehaven

Stonehaven Resident Services Office
3201 Canyon Crest Drive
Riverside, CA 92507
Phone: (951) 782-7979

Hours:
Monday–Friday: 8:00am - 5:00pm
Saturday & Sunday: Closed

RSO Location:
Main lobby, facing the corner of Blaine Street and Canyon Crest Drive

How We Help

The Resident Services Office (RSO) provides information about your community, information about the facilities available to you, maps of the general campus, directions regarding the location of buildings and services, and information about the surroundings of the university.

Services Include:

Equipment checkout (sporting, tools, pool, billiards)
Move-in and move-out information
General information about the complex, campus and surroundings
Mail distribution and information
Maintenance and housekeeping requests
Temporary meal access (Residence Halls & Glen Mor)
Parking
UCR Highlander News is available.
Message service and telephone service is available.

Common Services

Move-In/Out

The RSO is here to help from your first to last day. During move-in, pick up move-in forms, keys, parking permit (when applicable) and information about your new community. Learn more about moving.

Locked Out?

You may check out a spare key at the RSO. Spare keys must be returned within 30 minutes. After the RSO is closed, contact the RA On-Duty. You are allowed three lockouts per academic quarter without a fine.

Parking Gate

If you forget your R’Card and need to park your car, the RSO can be reached via the parking gate callbox. The RSO will verify your parking permit information and open the gate.

Lost Keys

Fill out an online service request form for a new key. Access Control will make every effort to make the new key on the same day. Please note, there is a charge per lost key.

Lost R'Card

If you lose your R'Card, you should freeze your account immediately. Log in or visit Card Services. Card Services also issues replacements. If it is turned in to the RSO, it will be returned to Card Services.

Lost and Found

If you find a lost item in your community, stop by the RSO and drop it off. The RSO logs and stores collected items for 30 days. After 30 days, the items are turned over to UCR Police.

Dining Dollars

Dining Dollars increase the flexibility of your Dining Plan by allowing you to purchase snacks, regular meals, late night meals and guest meals at alternative locations and times. Dining Dollars are available until the last day of the traditional academic year. Dining Dollar balances do not carry over to the following year and are non-refundable. Dining Dollars may be purchased in any amount. However, for every $50 you spend you will receive Dining Dollars worth $52.50 (a 5% discount). Spend $100 and receive Dining Dollars worth $110 (a 10% discount).

Amazon Lockers

Amazon Lockers provide you the convenience to retrieve your Amazon packages quickly and safely. There are lockers located at A-I, Pentland Hills, Lothian, Glen Mor, Falkirk and Bannockburn Village.

Schedule of Charges

Your student account will be charged for these services/replacements.

General Charges

Improper Checkout $75.00+
Late Housing Payment $30.00
Room Change Administrative Fee $75.00+
UCR Card Replacement $25.00

Key Charges

Key Replacement (room, apartment or house key) $55.00
Common Key Replacement $55.00
Mailbox key replacement, per key $45.00
Replacement of Lock - Core Charges $68.00

RA On-Duty Hours

RA Smiling Girls

RA on-duty hours for Residence Halls and Campus Apartments

Weekdays: 7:00pm-8:00am
Weekends & Holidays: 24 hours

After-Hours Assistance

The RA On-Duty can always be reached by cell phone when the Resident Services Office is closed.

Aberdeen-Inverness: Wings A & B: (951) 288-1458
Wings D & E: (951) 288-1459

Dundee: (951) 568-0103

Lothian: Wings A & B: (951) 288-1456
Wings D, E & F: (951) 288-1457

Pentland Hills: A-H Buildings: (951) 315-4940
I-P Buildings: (951) 288-0893

Glen Mor: A, B, D, E & M Buildings: (951) 315-1989
F, G, I & L: Buildings: (951) 750-2133

Bannockburn Village, Oban Family Housing, The Plaza: (951) 288-1770

Falkirk, Stonehaven: (951) 237-2078

Housing Services