Safety | Integrity | Inclusivity | Excellence


Resident Services Office

Nothing’s Too Small

From assistance to giving directions to your next class, the Resident Services Office is a resource center, helping you each step of the way.


How We Help

The Resident Services Office (RSO) provides information about your community, information about the facilities available to you, maps of the general campus, directions regarding the location of buildings and services, and information about the surroundings of the university.

Services Include:

Common Services


Move RSO staff

The RSO is here to help from your first to last day. During move-in, pick up move-in forms, keys, parking permit (when applicable) and information about your new community. Learn more about moving.


Locked Out?

Unlocking door with key

You may check out a spare key at the RSO. Spare keys must be returned within 30 minutes. After the RSO is closed, contact the RA On-Duty. You are allowed three lockouts per academic quarter without a fine.


Parking Gate

Parking Gate

If you forget your R’Card and need to park your car, the RSO can be reached via the parking gate callbox. The RSO will verify your parking permit information and open the gate.


Lost Keys

Student opening door

Fill out an online service request form for a new key. Access Control will make every effort to make the new key on the same day. Please note, there is a charge per lost key.


Lost R'Card

Lost R'Card mascot

If you lose your R'Card, you should freeze your account immediately. Log in or visit Card Services. Card Services also issues replacements. If it is turned in to the RSO, it will be returned to Card Services.


Lost and Found

Lost and Found bin

If you find a lost item in your community, stop by the RSO and drop it off. The RSO logs and stores collected items for 30 days. After 30 days, the items are turned over to UCR Police.


Dining Dollars

Dining Dollars plan

Dining Dollars increase the flexibility of your Dining Plan by allowing you to purchase snacks, regular meals, late night meals and guest meals at alternative locations and times. Dining Dollars are available until the last day of the traditional academic year. Dining Dollar balances do not carry over to the following year and are non-refundable. Dining Dollars may be purchased in any amount. However, for every $50 you spend you will receive Dining Dollars worth $52.50 (a 5% discount). Spend $100 and receive Dining Dollars worth $110 (a 10% discount).

Amazon Lockers

Amazon Lockers

Amazon Lockers provide you the convenience to retrieve your Amazon packages quickly and safely. There are lockers located at A-I, Pentland Hills, Lothian, Glen Mor, Falkirk and Bannockburn Village.

Schedule of Charges

Your student account will be charged for these services/replacements.

General Charges

  • Improper Checkout $75.00+
  • Late Housing Payment $30.00
  • Room Change Administrative Fee $75.00+
  • UCR Card Replacement $25.00

Key Charges

  • Key Replacement (room, apartment or house key) $55.00
  • Common Key Replacement $55.00
  • Mailbox key replacement, per key $45.00
  • Replacement of Lock - Core Charges $68.00

RA On-Duty Hours

RA Smiling Girls

RA on-duty hours for Residence Halls and Campus Apartments

  • Weekdays: 7:00pm-8:00am

  • Weekends & Holidays: 24 hours


After-Hours Assistance

The RA On-Duty can always be reached by cell phone when the Resident Services Office is closed.

Wings A & B: (951) 288-1458
Wings D & E: (951) 288-1459
(951) 315-1419
Wings A & B: (951) 288-1456
Wings D, E  & F: (951) 288-1457
Pentland Hills
A-H Buildings: (951) 315-4940
I-P Buildings: (951) 288-0893
Bannockburn Village, Oban Family Housing, The Plaza
(951) 288-1770
Falkirk, Stonehaven
(951) 237-2078
Glen Mor
A, B, D, E & M Buildings: (951) 315-1989
F, G, I & L: Buildings: (951) 750-2133
International Village
(951) 333-1174