Safety | Integrity | Inclusivity | Excellence


Resident Services Office

Nothing’s Too Small

From assistance to giving directions to your next class, the Resident Services Office is a resource center, helping you each step of the way.


  • Aberdeen-Inverness (A-I)

    A-I Resident Services Office
    100 Aberdeen Drive
    Riverside, CA 92507
    Phone: (951) 827-5460


    RSO Location:
    Main entrance lobby, facing Aberdeen Drive

  • Dundee

    Dundee Resident Services Office
    680 W. Linden Street
    Riverside, CA 92507
    Phone: (951) 827-8600


    RSO Location:
    Lobby of A Building, across the way from the Glasgow Residential Restaurant

  • Lothian

    Lothian Resident Services Office
    500 W. Big Springs Road
    Riverside, CA 92507
    Phone: (951) 827-5972

    Monday–Friday: 8:00 am - 8:00 pm
    Saturday-Sunday: 10:00 am - 6:00 pm

    RSO Location:
    Main entrance lobby, facing parking lot 14

  • Pentland Hills

    Pentland Hills Resident Services Office
    One Pentland Way
    Riverside, CA 92507
    Phone: (951) 827-6500

    Monday–Friday: 8:00 am - 8:00 pm
    Saturday-Sunday: 10:00 am - 6:00 pm

    RSO Location:
    Q Building, at the south end of Pentland Way

  • Glen Mor

    Glen Mor Resident Services Office
    400 W. Big Springs Road
    Riverside, CA 92507
    Phone: (951) 827-7540

    Monday–Friday: 8:00 am - 5:00 pm
    Saturday: 12:00 pm - 4:00 pm
    Sunday: Closed

    RSO Location:
    First floor of J Building, facing the Entry Plaza (adjacent to the Big Springs Parking Structure)

  • Bannockburn, Fallkirk, The Plaza & Oban Family Housing

    UCR Campus Apartments Resident Services Office
    Bannockburn Village D-102
    3615 Canyon Crest Drive
    Riverside, CA 92507
    Phone: (951) 827-5723

    Monday–Friday: 8:00 am - 5:00 pm
    Saturday: 12:00 pm - 4:00 pm
    Sunday: Closed

    RSO Location:
    Bannockburn Village, D-102, across the parking lot from the Housing Administration building

  • North District
  • Stonehaven

    Stonehaven Resident Services Office
    3201 Canyon Crest Drive
    Riverside, CA 92507
    Phone: (951) 782-7979

    Monday–Friday: 8:00 am - 5:00 pm
    Saturday: 12:00 pm - 4:00 pm
    Sunday: Closed

    RSO Location:
    Main lobby, facing the corner of Blaine Street and Canyon Crest Drive

How We Help

The Resident Services Office (RSO) provides information about your community, information about the facilities available to you, maps of the general campus, directions regarding the location of buildings and services, and information about the surroundings of the university.

Services Include:

  • Equipment checkout (sporting, tools, pool, billiards)
  • Move-in and move-out information
  • General information about the complex, campus and surroundings
  • Mail distribution and information
  • Maintenance and housekeeping requests
  • Temporary meal access (Residence Halls & Glen Mor)
  • Parking

Common Services


Move RSO staff

The RSO is here to help from your first to last day. During move-in, pick up move-in forms, keys, parking permit (when applicable) and information about your new community. Move-In Move-Out


Locked Out?

Unlocking door with key

You may check out a spare key at the RSO. Spare keys must be returned within 30 minutes. After the RSO is closed, contact the RA On-Duty. You are allowed three lockouts per academic quarter without a fine.


Lost Keys

Student opening door

Fill out an online service request form for a new key. Access Control will make every effort to make the new key on the same day. Please note, there is a charge per lost key.


Lost R'Card

Lost R'Card mascot

If you lose your R'Card, you should freeze your account immediately. Log in or visit Card Services. Card Services also issues replacements. If it is turned in to the RSO, it will be returned to Card Services.


Lost and Found

Lost and Found bin

If you find a lost item in your community, stop by the RSO and drop it off. The RSO logs and stores collected items for 30 days. After 30 days, the items are turned over to UCR Police.


Dining Dollars

Dining Dollars plan

Dining Dollars increase the flexibility of your Dining Plan by allowing you to purchase snacks, regular meals, late-night meals, and guest meals at alternative locations and times. Dining Dollars are available until the last day of the traditional academic year. You can buy Dining Dollars as you need them, and at a discount too!  Purchase 115 DINING DOLLARS FOR $100 EVEN (that’s 15% off !). Dining Dollars roll over quarter-to-quarter and expire at the end of the academic year in June. To purchase, complete this form and email to or visit one of our Resident Services Offices.

Amazon Lockers

Amazon Lockers

Amazon Lockers provide you the convenience to retrieve your Amazon packages quickly and safely. There are lockers located at A-I, Bannockburn Village, Dundee, Falkirk, Glen Mor, Lothian, and Pentland Hills.

Schedule of Charges

Your student account will be charged for these services/replacements.

General Charges

  • Improper Checkout $75.00+
  • Late Housing Payment $30.00
  • Room Change Administrative Fee $75.00+
  • UCR Card Replacement $33.00

Key Charges

  • Key Replacement (room, apartment or house key) $55.00
  • Common Key Replacement $55.00
  • Mailbox key replacement, per key $45.00
  • Replacement of Lock - Core Charges $68.00

RA On-Duty Hours

RA Smiling Girls

RA on-duty hours for Residence Halls and Campus Apartments

  • Weekdays: 7:00pm-8:00am

  • Weekends & Holidays: 24 hours


After-Hours Assistance

The RA On-Duty can always be reached by cell phone when the Resident Services Office is closed.

Wings A & B: (951) 288-1458
Wings D & E: (951) 288-1459
(951) 568-0103
Wings A & B: (951) 288-1456
Wings D, E  & F: (951) 288-1457
Pentland Hills
A-H Buildings: (951) 315-4940
I-P Buildings: (951) 288-0893
Glen Mor
A, B, D, E & M Buildings: (951) 315-1989
F, G, I & L: Buildings: (951) 750-2133
Bannockburn Village, Oban Family Housing, The Plaza
(951) 288-1770
Falkirk, Stonehaven
(951) 237-2078