Resident Services Office
Nothing’s Too Small
From assistance to giving directions to your next class, the Resident Services Office is a resource center, helping you each step of the way.
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Aberdeen-Inverness (A-I)
A-I Resident Services Office
100 Aberdeen Drive
Riverside, CA 92507
Phone: (951) 827-5460Hours
CLOSED FALL 2020
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Lothian
Lothian Resident Services Office
500 W. Big Springs Road
Riverside, CA 92507
Phone: (951) 827-5972
Hours:
CLOSED FALL 2020
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Pentland Hills
Pentland Hills Resident Services Office
One Pentland Way
Riverside, CA 92507
Phone: (951) 827-6500Hours
CLOSED FALL 2020
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Dundee, Lothian, Pentland Hills, Glen Mor
Dundee, Lothian, Pentland Hills, Glen Mor Resident Services Office
400 W. Big Springs Road
Riverside, CA 92507
Phone: (951) 827-7540
HoursRegular Hours Beginning Monday, Sept. 28
Monday – Friday:
8:00 a.m. – 7:00 p.m.
Saturday:
12:00 p.m. – 4:00 p.m.
Sunday:
Closed
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Bannockburn, Fallkirk, The Plaza & Oban Family Housing
UCR Campus Apartments Resident Services Office
Bannockburn Village D-102
3615 Canyon Crest Drive
Riverside, CA 92507
Phone: (951) 827-5723
Hours
Monday – Friday:
8:00 a.m. – 7:00 p.m.
Saturday:
12:00 p.m. – 4:00 p.m.
Sunday:
Closed
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Stonehaven
Stonehaven Resident Services Office
3201 Canyon Crest Drive
Riverside, CA 92507
Phone: (951) 782-7979
Hours
Monday – Friday,
8:00 a.m. – 5:00 p.m.
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International Village
International Village Resident Services Office
1100 Everton Place
Riverside, CA 92507
Phone: (951) 826-3100
Hours (with International Village Staff)
Monday – Friday:
8:00 a.m. – 5:00 p.m. (Closed 12pm-1pm)Hours (with Community Assistants)
Sunday – Thursday:
7:00 p.m. – 10:00 p.m.
How We Help
The Resident Services Office (RSO) provides information about your community, information about the facilities available to you, maps of the general campus, directions regarding the location of buildings and services, and information about the surroundings of the university.
Services Include:
- Equipment checkout (sporting, tools, pool, billiards)
- Move-in and move-out information
- General information about the complex, campus and surroundings
- Mail distribution and information
- Maintenance and housekeeping requests
- Temporary meal access (Residence Halls & Glen Mor)
- Parking
- UCR Highlander News is available.
- Message service and telephone service is available.
Common Services
Move-In/Out
The RSO is here to help from your first to last day. During move-in, pick up move-in forms, keys, parking permit (when applicable) and information about your new community. Learn more about moving.
Locked Out?
You may check out a spare key at the RSO. Spare keys must be returned within 30 minutes. After the RSO is closed, contact the RA On-Duty. You are allowed three lockouts per academic quarter without a fine.
Parking Gate
If you forget your R’Card and need to park your car, the RSO can be reached via the parking gate callbox. The RSO will verify your parking permit information and open the gate.
Lost Keys
Fill out an online service request form for a new key. Access Control will make every effort to make the new key on the same day. Please note, there is a charge per lost key.
Lost R'Card
If you lose your R'Card, you should freeze your account immediately. Log in or visit Card Services. Card Services also issues replacements. If it is turned in to the RSO, it will be returned to Card Services.
Lost and Found
If you find a lost item in your community, stop by the RSO and drop it off. The RSO logs and stores collected items for 30 days. After 30 days, the items are turned over to UCR Police.
Dining Dollars
Dining Dollars increase the flexibility of your Dining Plan by allowing you to purchase snacks, regular meals, late night meals and guest meals at alternative locations and times. Dining Dollars are available until the last day of the traditional academic year. Dining Dollar balances do not carry over to the following year and are non-refundable. Dining Dollars may be purchased in any amount. However, for every $50 you spend you will receive Dining Dollars worth $52.50 (a 5% discount). Spend $100 and receive Dining Dollars worth $110 (a 10% discount).
Amazon Lockers
Amazon Lockers provide you the convenience to retrieve your Amazon packages quickly and safely. There are lockers located at A-I, Pentland Hills, Lothian, Glen Mor, Falkirk and Bannockburn Village.
Schedule of Charges
Your student account will be charged for these services/replacements.
General Charges
- Improper Checkout $75.00+
- Late Housing Payment $30.00
- Room Change Administrative Fee $75.00+
- UCR Card Replacement $25.00
Key Charges
- Key Replacement (room, apartment or house key) $55.00
- Common Key Replacement $55.00
- Mailbox key replacement, per key $45.00
- Replacement of Lock - Core Charges $68.00
RA On-Duty Hours
RA on-duty hours for Residence Halls and Campus Apartments
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Weekdays: 7:00pm-8:00am
- Weekends & Holidays: 24 hours
After-Hours Assistance
The RA On-Duty can always be reached by cell phone when the Resident Services Office is closed.
- Aberdeen-Inverness
- Wings A & B: (951) 288-1458
Wings D & E: (951) 288-1459 - Lothian
- Wings A & B: (951) 288-1456
Wings D, E & F: (951) 288-1457 - Pentland Hills
- A-H Buildings: (951) 315-4940
I-P Buildings: (951) 288-0893 - Bannockburn Village, Oban Family Housing, The Plaza
- (951) 288-1770
- Falkirk, Stonehaven
- (951) 237-2078
- Glen Mor
- A, B, D, E & M Buildings: (951) 315-1989
F, G, I & L: Buildings: (951) 750-2133 - International Village
- (951) 333-1174